About the Website and VOCAMP

What is VOCAMP?

VOCAMP is a premium brand specializing in high-quality cordless vacuum cleaners. We offer a range of vacuum cleaners, including models with LED display screens and standard models, designed to make cleaning easier and more efficient.

Is the VOCAMP website secure?

Yes, our website uses advanced security measures, including SSL encryption, to protect your personal and payment information. You can shop with confidence knowing that your data is safe with us.

What payment methods does VOCAMP accept?

We accept a variety of payment methods, including Visa, Mastercard, American Express, Discover, JCB, Maestro, Diners Club, and PayPal. Our website does not store your credit card information, and all payments are processed through secure, 3D-secure payment gateways.

What makes VOCAMP vacuum cleaners different from other brands?

VOCAMP vacuum cleaners are designed with the latest technology, including powerful suction, long battery life, and advanced filtration systems. Our models with LED display screens offer additional convenience by showing battery life, cleaning modes, and maintenance alerts.

Returns & Refund

What is VOCAMP's return policy?

We offer a 30-day return and refund guarantee for vacuum cleaners purchased on vocamp.net. Accessories are not covered by this guarantee. To be eligible for a return, your item must be unused, in its original factory condition, and include all original packaging materials, warranty cards, manuals, and accessories.

How do I apply for a return or refund?

To apply for a return or refund, contact us at support@vocamp.net within 30 days of delivery. Please provide relevant pictures or videos if the machine is damaged during transport or has quality issues. Upon confirmation, we will arrange the replacement, return, or refund process accordingly.

What items are not eligible for return?

We do not accept returns for items without an order number and serial number, items returned more than 30 days from the shipping date, items showing malicious physical damage, items excessively worn, or items with defects not caused by workmanship or product quality. Free products and items repaired by third parties are also not eligible.

What is VOCAMP's refund process?

Once the returned item arrives at our warehouse and passes inspection, we will begin the refund process. Refunds will be issued to the original credit card used for the order. Depending on the payment method and your financial institution, funds may take 5-10 business days to settle. A restocking fee and original shipping costs may be deducted from the refund amount.

Can I exchange an item?

We do not offer exchanges unless the machine was damaged in transit. If the item you received is damaged, missing parts, or not what you ordered, please contact us at support@vocamp.net to request a refund or a replacement.

How do I ensure my return is accepted?

To ensure your return is accepted, contact us first to inform us of your order number and obtain the correct return address. Returns without prior contact will not be accepted. Ensure the item is unused and in its original condition with all original packaging materials.

Shipping and Tracking

Where are VOCAMP products shipped from?

VOCAMP products are shipped from our local warehouse in the United States, ensuring quick and efficient delivery.

How long does it take for my order to arrive?

Orders typically arrive within 2-4 business days after they have been processed and dispatched from our local warehouse.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. There are no additional shipping charges.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number on our website’s "Track My Order" page to monitor the status of your delivery.

Do you ship internationally?

Currently, we are focusing on shipping within the United States. However, we are working on expanding our shipping options to include international destinations in the near future.

What do I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at support@vocamp.net with photos of the damage and your order number. We will arrange for a replacement or refund as quickly as possible.

About Products

My vacuum cleaner is making a strange noise. What should I do?

Turn off and unplug the vacuum. Check for blockages, clean the brush roll, and ensure all parts are securely attached. If the noise persists, consult the manufacturer or a repair professional.

Why is my vacuum losing suction?

Common reasons for loss of suction include a full dustbin or bag, clogged filters, blockages in the hose, or a dirty brush roll. Check and clean these components regularly.

How do I clean the vacuum cleaner’s brush roll?

Unplug the vacuum, remove the brush roll, and use scissors or a seam ripper to cut away any tangled hair or fibers. Wipe down the brush roll housing and reassemble.

How often should I change or clean the vacuum filter?

This depends on the type of filter and the manufacturer's recommendations. Generally, HEPA filters should be replaced every 6-12 months, while washable filters should be cleaned every 1-3 months.

Why does my vacuum cleaner have a bad smell?

This could be due to a full dustbin, dirty filters, or debris caught in the brush roll. Empty the dustbin, clean or replace filters, and check the brush roll for trapped debris. Using a vacuum deodorizer can also help.

What is a HEPA filter, and why is it important?

A HEPA (High-Efficiency Particulate Air) filter captures 99.97% of particles as small as 0.3 microns. It’s important for improving air quality, especially for those with allergies or asthma.

How do I clean the vacuum cleaner hose?

Detach the hose and check for blockages. Rinse it with warm, soapy water, then let it air dry completely before reattaching it to the vacuum cleaner.

Can I use VOCAMP vacuum cleaners to clean pet hair?

Absolutely! VOCAMP vacuum cleaners are equipped with powerful suction and specialized brushes that make them highly effective at picking up pet hair from floors, furniture, and other surfaces.

Do VOCAMP vacuum cleaners come with accessories?

Yes, our vacuum cleaners come with a range of accessories to enhance your cleaning experience, including various brush heads, extension tubes, and crevice tools. Please check the product page for the specific accessories included with each model.

Warranty & Guarantee

What is covered by the VOCAMP 12-Month Warranty?

The VOCAMP 12-Month Warranty covers defects in material and workmanship for the original product and non-wearable parts for 12 months from the date of purchase. This warranty is applicable only to products purchased directly from vocamp.net by the original purchaser.

What does the VOCAMP 12-Month Warranty not cover?

The warranty does not cover accessories or consumable items such as filters and brushes. It also does not cover:

  • Normal wear and tear
  • Accidents
  • Improper installation or maintenance
  • Misuse or neglect
  • Unauthorized repairs or modifications
  • Commercial or non-home use
  • Products received as gifts or second-hand products
  • Free products

Are there any responsibilities I have as a VOCAMP product owner?

Yes, you are responsible for the proper use of the machine, routine preventative maintenance, and following the correct machine handling recommendations provided in our user manual and on our website.

If you still have questions, feel free to reach out to us!